Shipping policy

Shipping Policy

At House of Cushions, we are committed to providing you with the best possible shopping experience, including timely delivery of your orders. Please read the following Shipping Policy carefully to understand how shipping works for made-to-order items.

Processing Time

Made-to-order items require additional processing time before they are shipped. Typically, these items are manufactured or customized specifically for you upon receiving your order. Our standard processing time for made-to-order items is up to 5 working days.

Delivery Time

Once your made-to-order item has been processed and shipped, you can expect delivery within 48 hours. Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather delays or carrier issues.

Shipping Methods

We primarily use reputable courier services to deliver our products. Your shipping method may vary depending on your location and the size/weight of your order. You will be provided with tracking information once your order has been dispatched, allowing you to track your package in real-time.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as your location. You will be able to view the shipping cost for your order during the checkout process before making a payment.

International Shipping

At this time, we only offer shipping within [your country/region]. We do not offer international shipping. We apologize for any inconvenience this may cause.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to track the status of your package on the courier's website.

Delivery Issues

If you encounter any issues with the delivery of your order, please contact our customer service team at website@houseofcushions.co.uk. We will do our best to assist you and resolve any problems in a timely manner.

Change of Address

If you need to change the shipping address for your order after it has been placed, please contact us as soon as possible. We will make every effort to update your shipping address, but please note that we cannot guarantee changes once an order has been processed for shipping.

Contact Us

If you have any questions about our Shipping Policy, please contact us at support@homeofcushions.co.uk.